NPS Analyzer

Calculate Net Promoter Score (NPS) and visualize customer sentiment distribution from your survey results.

Survey Responses

Promoters (Score 9-10)50%

Loyal enthusiasts who will keep buying and refer others.

Passives (Score 7-8)30%

Satisfied but unenthusiastic customers vulnerable to competition.

Detractors (Score 0-6)20%

Unhappy customers who can damage your brand through negative word-of-mouth.

+30

100 total responses

Status: Good / Needs Improvement

Detractors

Passives

Promoters

"On a scale of 0-10, how likely are you to recommend our product to a friend or colleague?"

NPS = % Promoters - % Detractors

Passives are counted towards the total number of respondents, which dilutes the percentages of both promoters and detractors.